Mission Control

KnowledgeLogiq

Genesys Cloud Knowledge · Native & Fabric

CXLogiq
1

Account & organisation

Sign in with your Microsoft account. The app uses your organisation's Genesys credentials securely on the server — no secrets in the browser.

{{ connectionLabel }}
Checking sign-in…
Sign in with Microsoft

You'll be returned here after signing in.

{{ auth.user }} Sign out
{{ orgs[0].label }} · {{ orgs[0].region }}

No Genesys organisation is assigned to your account — ask an administrator to grant you access.

Connected to {{ connection.host }} · {{ knowledgeBases.length }} KB(s), {{ sources.length }} source(s) {{ connection.error }}
2

Choose your targets

Native articles need a knowledge base; Fabric uploads need a source.

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Native = editable article, supports feedback, works in Virtual Agent / bot flows. Fabric = raw file ingested for generative answers; not available in bot flows, no article view. Pick per file below.

3

Select files

Supported: {{ supportedExtsLabel }}

Drag & drop files here, or

{{ f.name }}
{{ prettySize(f.size) }}
{{ f.ext.replace('.','') || '?' }}
unsupported
{{ f.statusText || f.status }}
4

Ingest

{{ nativeCount }} native · {{ fabricCount }} fabric · re-run to see update / skip behaviour.

{{ line.time }} · {{ line.message }}

Results will appear here.

5

Test & verify

Fabric ingestion is asynchronous: "Completed" means uploaded — indexing follows. Check the real status, then search through a configuration.

Upload status: {{ sourceStatus.status || '—' }}
Ingestion: {{ sourceStatus.ingestionStatus || 'n/a' }}
Synced: {{ sourceStatus.statistics.synchronizedItemCount ?? 0 }} · Failed: {{ sourceStatus.statistics.failedItemCount ?? 0 }}
Error: {{ sourceStatus.error }}

{{ searchError }}

{{ searchResult }}